The component will continue to use its previous content. SEP System Log: The latest Intrusion Prevention Signatures update failed to load. "The IDSVia64 service failed to start due to the following error: Description: Product: Symantec AntiVirus Installation operation. Advanced Download Protection (Browser Protection) - Disabled. Rolling back In the Windows Event Viewer The Application log shows the following entry: Event ID 11708. Upgrade to Symantec Endpoint Protection Version 12.1.2 or roll back to Symantec Endpoint. SERVICE_STOP_PENDING - will fail the action! Symantec Endpoint Protection 11.x Symptoms: Installation of the Symantec Endpoint Protection manager fails after the Configuring IIS stage. Log in to the LogRhythm Client Console with Administrator rights. T07:24:14.695Z INFO I SIS QueryServiceStatusEx() for service 'IDSVia64' returned SERVICE_STOPPED or T07:24:14.695Z INFO I SIS QueryServiceStatusEx() for service 'IDSVia64' returned ssp.dwCurrentState: 0x00000001
T07:24:14.695Z ERROR I SIS StartService() failed for service 'IDSVia64' with error 0x00000003. T07:24:14.523Z INFO I SIS QueryServiceStatusEx() for service 'IDSVia64' returned ssp.dwCurrentState: 0x00000001 SIS_INST.LOG T07:24:14.492Z INFO I SIS Executing action ( 4457 ) - StartService currentPosition: 1980244 The installation or upgrade of Symantec Endpoint Protection 12.1 or 14.x rolls back while trying to start the Intrusion Prevention driver, or IPS definitions fail to update.
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